top of page



1. Order Processing Time

Orders are typically processed within 2 business days (excluding weekends and holidays) after the order is placed. However, processing times may vary depending on product availability, order volume, and other factors.

2. Shipping Methods and Rates

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 3-5 business days.

Shipping rates are calculated based on the weight of the order and the selected shipping method. The exact shipping cost will be displayed during the checkout process.


3. Shipping Destinations

Yalla currently ships to addresses within the United States. If your location is not covered, please contact us, and we will do our best to assist you.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your order through our website or the carrier's website.

5. Customs and Duties

For international orders, customers are responsible for any customs and import duties that may apply. Yalla is not responsible for delays or additional costs incurred due to customs procedures.

6. Shipping Delays

Yalla is not liable for shipping delays caused by factors beyond our control, such as weather, natural disasters, carrier disruptions, or customs delays.

7. Delivery Issues

If there are any issues with the delivery of your order, please contact our customer support at [] as soon as possible. We will work to resolve the issue promptly.

8. Returns and Refunds

Please refer to our Refund Policy for information on returns and refunds related to shipping.

9. Contact Information

If you have any questions about our shipping policy, please contact us today.

bottom of page